Refund policy

 

*Return and Refund Policy*

At FRAGROMAN, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward return and refund policy as outlined below.

1. Return Policy
You have 2 days from the date of delivery to request a return.

Conditions for Return:
Item must be unused, unopened, and in its original packaging.

Return request must be raised within 2 days of receiving the product.

We may ask for photos of the product and packaging for verification.

Fragroman reserves the right to refuse returns that do not meet the above conditions.

Non-Returnable Items:
Used perfumes or cosmetics

Items bought during clearance sales or with heavy discounts


2. How to Request a Return
To initiate a return, please contact us at:

 Email: fragromanindia@gmail.com
Include:

Order ID

Reason for return

Photos (if applicable)

We will respond within 24–48 hours with the next steps.

3. Refund Policy
Once your return is received and inspected, we will notify you via email.

Approved refunds will be Credited to the original payment method within 5-7 Business days.

Refunds will be made to the original payment method.

Shipping charges are non-refundable, unless the return is due to our error.

4. Damaged or Wrong Products
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with clear photos. We will resolve the issue promptly with a replacement or full refund.
Replacement/Exchanges will be done within 5-7 Business days.

5. Contact Us
For any issues regarding your order, return, or refund:

 Email: fragromanindia@gmail.com